- streamlined UI
- integrated softphone
- video calls
- call history
- call forwarding, and much more.
One integration point I didn't mention in the overview is that both phone status and phone control options carry over into the Sametime meeting experience. This makes it easy to quickly dial someone you've just brought into an instant meeting, or start a conference call with all of the meeting participants.
With CUCI-IBM, Cisco has closed some of the feature gap between its plug-ins and IBM's SUT solution. I've compared the two in the past, so let's examine where things stand with Cisco's latest release.
- In the past, SUT had the advantage over Cisco's plug-ins because of SUT's built-in softphone. As I mentioned above, the latest CUCI-IBM plug-in includes a built-in softphone, erasing SUT's past advantage in this regard.
- Conference call usability has improved significantly, including support for drag and drop addition of callers. However, I'd still have to give the nod to SUT over CUCI-IBM on overall usability. Even with drag and drop, adding users is a multi-step process involving selecting number to call, connecting, and joining users to the call. Further, CUCI-IBM does not include conference call controls for the moderator nor current speaker indications available from SUT.
- CUCI-IBM now includes call history as well as call forwarding.
- CUCI-IBM now includes the ability to do SIP video calls.
There are some areas where SUT continues to have advantages. These include:
- in-call device switching (call forwarding in CUCI-IBM comes close though)
- rule-based call routing
- custom phone book
- mobile integration
- SSO (There are some customers where this is a huge issue.)
- multi-vendor pbx support